Official Documents

Privacy Policy kera77

Your privacy is our priority. This policy transparently explains how kera77 collects, uses, stores, and protects your personal information every time you use our platform.

Updated: 1 January 2026

Our Commitment To Your Privacy

Six core pillars of data protection that form the foundation of the Kera77 Privacy Policy.

256-bit SSL encryption

All data transmitted between your device and kera77 servers is protected with industry-standard 256-bit SSL encryption. Your information cannot be intercepted or read by any unauthorised third party.

Full Data Control

You have the full right to access, correct, or request the deletion of your personal data that we hold. Our support team is ready to assist with any privacy-related requests within 72 hours.

No Data Sales

Kera77 has never and will never sell your personal information to any third party for marketing purposes. Your data is used solely for platform operations and service improvement.

Secure Data Storage

Your data is stored on servers protected by layered firewalls and an intrusion detection system active 24 hours a day. Access to players' personal data is restricted to authorised staff only.

Minimum Data Collection

We collect only the information strictly necessary for operational purposes, identity verification (KYC) and regulatory compliance. No excessive data is collected without a clear justification and legitimate need.

Data Breach Notification

In the event of any security incident affecting your data, kera77 is committed to notifying affected players within 72 hours of the incident being identified, in line with industry best practices.

Your Rights As kera77 Players

You have the following rights regarding the personal data we hold. Contact our support team to submit any request.

1
Right of Access

You have the right to request a copy of all personal information we hold about you. We will provide it in a readable format within 30 days.

2
Right to Rectification

If any information in your records is inaccurate or incomplete, you may request a correction at any time and we will update the records promptly.

3
Right to Erasure

You may request the deletion of your personal data, subject to our legal obligations to retain financial and AML compliance records for the required period.

4
Right to Restriction of Processing

In certain circumstances, you may request that we restrict how we process your data — for example, while we are verifying the accuracy of disputed information.

5
Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another service provider of your choice.

6
Right to Object to Processing

You may object to the processing of your data for specific purposes such as direct marketing. Once your request is received, we will cease processing for that purpose immediately.

1. Information We Collect

Kera77 collects various types of personal information when you register, use the platform or communicate with our support team. This collection is necessary to ensure we can provide a safe, seamless and responsible service to all players in Malaysia.

Information you provide directly:

  • Identity information: Full name, date of birth, identification card or passport number, nationality.
  • Contact information: Email address, phone number, residential address.
  • Financial information: Bank account number, bank name, e-wallet details for deposit and withdrawal purposes.
  • Verification documents (KYC): Copies of an identity card, passport, bank statement, or utility bill as proof of address.
  • Account information: Username, encrypted password, game preferences and account settings.

Information collected automatically:

  • Technical data: IP address, web browser type, device operating system, device identifier.
  • Usage data: Pages visited, games played, session duration, login frequency.
  • Transaction data: A complete record of all deposits, withdrawals, wagering, and wins in your account.
  • Communication data: Records of conversations with the customer support team via live chat or email.
Data Category Primary Purposes Legal Basis
Identity & Contact Account verification, communications Contract fulfillment
KYC Documents Age verification, AML compliance Legal obligation
Financial Data Payment processing Contract fulfillment
Technical Data Security, fraud detection Legitimate interest
Usage Data Service improvement Legitimate interest
2. How We Use Your Data

Every piece of information we collect is used for clear and lawful purposes. kera77 does not process your data beyond what is necessary to operate the service safely and responsibly. The following are the primary purposes for which your data is used:

  • Account management: Creating, verifying and maintaining your player account securely.
  • Transaction processing: Processing deposits, withdrawals and any financial transactions you carry out on the platform.
  • Identity verification (KYC): Verifying that you meet the minimum age requirement and confirming your identity in line with anti-money laundering (AML) compliance requirements.
  • Platform security: Detecting and preventing fraudulent activity, money laundering, collusion and any behaviour that violates the terms of use.
  • Customer support: Responding to enquiries, resolving disputes and providing technical assistance when needed.
  • Regulatory compliance: Fulfilling legal obligations, gambling regulations and reporting requirements to the relevant authorities.
  • Personalised marketing: Sending you relevant promotional offers and related information — you may withdraw this consent at any time via your account settings.
  • Service improvement: Analysing usage patterns to improve platform design, gaming experience and the overall kera77 service.
kera77 does not use fully automated decision-making processes that would have a significant impact on your legal rights without human intervention.
3. Sharing Information with Third Parties

Kera77 does not sell, rent or disclose your personal information to third parties without your consent, except in the circumstances described below. Any data sharing is done on a minimum-necessary basis.

We share data only with the following categories of parties:

  • Payment service providers: Required details are shared with authorised FPX providers, e-wallet services, and payment processors to enable your transactions to be processed securely.
  • Game software providers: Game session information required is shared with our licensed game providers to ensure a smooth gaming experience.
  • KYC verification services: Your identity documents are shared with accredited third-party verification partners for identity verification as required by law.
  • Authorities and regulatory bodies: We may be required to disclose certain information to law enforcement or regulatory authorities when mandated by law.
  • Professional advisors: Lawyers, auditors and consultants bound by confidentiality obligations in specific contexts.

All third-party service providers we use are required to sign data processing agreements ensuring they protect your information to the same rigorous standards we apply.

Reminder: kera77 has never shared your personal information with marketing companies, data brokers or third-party advertising networks for targeted advertising purposes.
4. Cookies & Tracking Technologies

Kera77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
  • Performance cookies: Helping us understand how players use the platform — for example, the most frequently visited pages and response times. This information is used to improve the platform.
  • Functional cookies: Saving your preferences such as language, theme and display settings to deliver a more personalised experience.
  • Analytics cookies: We use analytics tools to understand usage patterns in aggregate and anonymised form. This data does not identify you personally.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some parts of the Kera77 platform. For more information on managing cookies, refer to your web browser's documentation.

5. Data Retention Period

Kera77 does not retain your personal data longer than necessary for the purposes stated in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Active account data: Retained for the duration of your active account plus any additional period required for compliance purposes.
  • Financial transaction records: Retained for a minimum of 5 years after the transaction date, in accordance with anti-money laundering (AML) legal requirements.
  • KYC documents: Retained for a minimum of 5 years after the termination of the business relationship.
  • Support communication logs: Retained for 2 years for the purposes of dispute resolution and service improvement.
  • Marketing data: Retained until you withdraw consent or request deletion, whichever comes first.
  • Technical and security logs: Retained for 12 months for the purposes of security incident investigation.
After the retention period expires, your data will be securely deleted or anonymised so that it can no longer be associated with your identity.
6. Information Security Measures

Kera77 implements multiple layers of technical and organisational security to protect your personal information from unauthorised access, disclosure, alteration or accidental destruction.

  • Data encryption in transit: All communications between your platform and our servers are protected with TLS 1.3 protocol and 256-bit SSL encryption.
  • Data encryption at rest: Sensitive data such as financial information and KYC documents are stored in encrypted form using AES-256 standards.
  • Two-factor authentication (2FA): We encourage and support the use of two-factor authentication for all player accounts as an additional layer of protection.
  • Internal access controls: Access to players' personal data is restricted on a least-privilege basis — only staff who require the data to perform their duties are permitted to access it.
  • Regular security audits: kera77 conducts regular penetration testing and security audits by qualified independent parties.
  • 24/7 Monitoring: An automated monitoring system operates around the clock to detect and respond to any security threats in real time.

While we take all reasonable steps to protect your data, no method of data transmission or storage is 100% completely secure. You are also responsible for keeping your account login credentials safe.

7. Cross-Border Data Transfers

As an online platform operating globally, your personal data may be transferred to and processed in countries outside Malaysia, including countries where our service providers operate. Such transfers will only occur where adequate safeguards are in place to ensure your data remains secure.

Kera77 ensures that any cross-border data transfers are carried out with appropriate safeguards, including:

  • Approved standard data processing agreements that ensure an equivalent level of protection.
  • Transfers only to countries recognised as having an adequate level of data protection.
  • Compliance with Malaysia's local legal requirements regarding the transfer of personal data overseas.
8. Children's Privacy

The kera77 platform is exclusively for users aged 18 and above. We do not intentionally collect or process any personal information from individuals under the age of 18.

If we find that we have inadvertently collected information from children or underage individuals, we will take immediate action to delete that information and close the relevant account. If you have information that an underage person is using our platform, please contact our support team immediately.

Warning: This platform uses a strict age verification system during the registration and KYC process. Attempts to register using false information or by underage individuals will result in immediate account termination.
9. Links to Third-Party Websites

The kera77 platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies solely to the kera77 platform and does not cover the privacy practices of any third-party websites you may access through those links.

We encourage you to read and understand the privacy policy of every website you visit. kera77 is not responsible for the content, privacy policies or practices of third-party websites, and makes no guarantees regarding data security on those sites.

10. Amendments to This Privacy Policy

Kera77 reserves the right to update or modify this Privacy Policy at any time. You will be notified of any material changes via in-platform notifications or your registered email at least 14 days before the changes take effect.

The latest version of this Privacy Policy is always available on this page, with the most recent revision date clearly stated at the top of the document. Continued use of the kera77 platform after the effective date of any amendment constitutes your acceptance of the revised policy.

It is your responsibility to check this page periodically. If you do not agree with any changes made, you should stop using the platform and may request the closure of your account.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or wish to submit a request regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO) through the following channels:

  • Privacy email: [email protected]
  • Live Chat: Available 24/7 via the support icon at the bottom corner of the platform
  • Response time: We are committed to responding to all privacy inquiries within 72 hours business days

For requests relating to your data rights (access, correction, deletion, and others), please clearly state the type of request and include sufficient identifying information so we can process your request accurately and securely.

This Privacy Policy is to be read together with Terms and Conditions and Responsible Gaming Policy which together form the entire agreement between you and kera77.
Updated Jan 2026 AML Compliance 256-bit SSL
Trusted Platform

Play Safe & Privacy Protected

Kera77 keeps your personal data protected at all times. Register today and enjoy a safe, responsible and enjoyable gaming experience.

256-bit SSL
No Data Sales
Secure KYC
24/7 Support
Bahasa Melayu